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Customer Relationship Management

Class time： 2024-10-22 ~ 2025-04-01，Total 23 weeks

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Course introduction Learning syllabus curriculum evaluation
Chapter 1 Industry + Position: first know network customer relationship management
1-1 Understand the network customer relations
1-2 Organize the related work of network customer relationship management
Chapter 2 Service + standard: Manage customer service quality
2-1 Customer Service Standard System
2-2 Improving customer service quality
2-3 Master customer communication skills
Chapter 3 Method + Skills: to deal with online customer complaints
3-1 classifies customer complaints
3-2 Analyze the reasons for customer complaints
3-3 Address customer complaints
Chapter 4 Data + optimization: Analyze customer service data
4-1 Effectively mine the customer service data
4-2 Reasonable analysis of customer service data
4-3 Efficient generation of customer service data reports
Teaching team
测试老师 Chief Lecturer

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